1. Introduction

Gateway VPN's Privacy Policy describes how Gateway VPN collects, uses, and deletes your data. In addition to this Privacy Policy, we provide data and privacy information specific to our product that use your personal data.

2. Legal Framework

The Services are operated by Gateway VPN (the “Company”, “We”), registered at Singapore. It is therefore governed by the laws and regulations of Singapore.

3. Personal Information We Collect

3.1. Information you provide to us

We keep the information that you provide to our customer support team that was necessary to resolve the query. Depending on what information is necessary, it can consist of, but not limited to: payment information for customer verification processes, your country name, information of your OS, local application logs, etc.

3.2. Automatic data collection

Our website and apps collect access logs (such as IP address, browser type, operating system) to operate our Services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning, and similar hacking attempts.

3.3. Cookies

Cookies, pixels, and other similar technologies are usually small text or image files that are placed on your device when you visit our Websites. Some cookies are essential for our Websites to operate smoothly; others are used to improve Websites’ functionality, analyze aggregated usage statistics to improve Websites’ performance, and for advertising. We also use affiliate cookies to identify the customers referred to our Websites by our partners so that we can grant the referrers their commission.

4. How We Use Personal Information

We use, combine, and process your data for the following purposes:

4.1. Security

We authenticate your use of products by assigning a unique identifier. This unique identifier identifies you through your device identification code without reference to other data. The purpose of the unique identifier is for us to determine the level of service you have signed up for before we establish your connection. We do not use other forms of your data to verify your identity.

4.2. System Diagnostics

We use your data related to your Gateway VPN usage to perform internal operations necessary to maintain products. This includes troubleshooting operational problems, conducting data analysis, and analysing activity trends.

4.3. Customer Support

We use your data to resolve customer support issues. For example, we may investigate and address concerns, monitor and improve our customer support responses, respond to your questions and feedback, and inform you of steps taken to resolve customer support issues.

4.4. Research and Development

We use your data to understand and analyse your use of Gateway VPN to develop new products, services, features, and functionality.

5. What Personal Information We Share

We do not share your personal data with third parties except as described in this Privacy Policy.

5.1. Service Providers

We use third-party service providers to help us with various operations, such as payment processing, email automation, Websites and app diagnostics, analytics, and other. As a result, some of these service providers may process personal data.

We use and share your data with our partners in aggregated or anonymised form that cannot be used to identify individual users.

5.2. Protection of Our Rights

We may disclose personal data to establish or exercise our legal rights or defend against any legal claims or other complaints. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and violations of our Terms of Use.

5.3. Business Transfers

Your data may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership.

5.4. With Your Consent

With your consent and instruction, we may share your data.

5.5. Cross-border Transfers of Personal Data

To facilitate our Services and Websites, we may store, access, and transfer personal data from around the world, including in countries where Gateway VPN has operations. These locations may not guarantee the same level of protection of personal data as the one in which you reside. We assess the circumstances involving all cross-border data transfers and have suitable safeguards in place to require that your personal data will remain protected in accordance with this Privacy Policy.

6. Data Security

We maintain tight controls over the personal data we collect. Our dedicated IT security team has implemented appropriate physical, technical, and organizational measures to protect information about you against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access and against all other unlawful forms of processing.

7. Data Retention

We retain your data when we have an ongoing legitimate business need to do so, such as providing you with a service you requested, or complying with applicable legal, tax, or accounting requirements.

When we have no ongoing legitimate business need to process your data, we will delete or anonymise it. If it is not possible to delete or anonymise your data (for example, because it has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

8. Data Shared with Third Parties

You may access other third party services while using Gateway VPN, for example, by clicking on links of third party services from within Gateway VPN. We are not responsible for the privacy policies and/or practices of these third party services. We encourage you to carefully review their privacy policies.

9. Children's Privacy

Gateway VPN does not knowingly collect or solicit personal data from anyone under the age of 18. If you are under 18, please do not attempt to send any personal data about yourself to Gateway VPN. If we acknowledge that we have collected and processed personal data from a child under the age of 18, we will delete that data as quickly as possible.

10. Advertising

We work with third party advertising partners to offset the cost of providing our services. We do not target advertisements based on your data. We do not share or use your data in connection with third party advertisers without your prior consent.

Third party advertising partners may set and access their own cookies, pixel tags, and similar technologies on our services, and may otherwise collect or have access to data about you which they may collect over time and across different online services.

11. Changes to this Privacy Policy

To ensure compliance with applicable laws, this Privacy Policy may be modified from time to time without prior notice to you. Your continued use of Gateway VPN constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be posted on our websites.

12. How to Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at [email protected]